PKR3 Privacy Policy – Your Data, Handled With Care

1Introduction – Who This Policy Applies To

This Privacy Policy applies to all users of the PKR3 online gaming and sports betting platform, including anyone who visits pkr3.pro, creates an account, makes a deposit or uses any part of the platform – whether on a desktop browser or a mobile device.

PKR3 is an online entertainment platform primarily serving players in Pakistan. We are committed to handling your personal information responsibly and transparently. This policy explains what data we collect when you use PKR3, why we collect it, how we use it, who we may share it with and what your rights are.

By registering an account or continuing to use PKR3 after this policy has been updated, you confirm that you have read and understood its contents. This policy works alongside our Terms and Conditions and our Responsible Gaming page. If you have any questions about privacy at any point, our support team is available 24/7 via live chat.

2What Data We Collect From You

PKR3 collects personal data through different points of interaction with the platform. Below is a clear breakdown of the categories of data we collect and when we collect them.

We do not collect data that is not necessary for operating the platform or fulfilling a legal obligation. We do not collect sensitive data such as biometric identifiers or health information unless you voluntarily provide it in a support context.

3How PKR3 Uses Your Personal Data

Every piece of data we collect has a specific purpose. We do not use your information for anything beyond what is described here.

• Account operation: To create and maintain your PKR3 account, verify your identity and manage your balance and transaction history.
• Payment processing: To handle deposits and withdrawals in PKR through your chosen payment method – JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets.
• Platform personalisation: To remember your preferences, display relevant promotions such as PSL-related offers, and improve your experience based on how you use the platform.
• Security and fraud prevention: To detect and prevent unauthorised access, multi-account registrations, bonus abuse, suspicious betting patterns and other fraudulent activity.
• Responsible gaming: To monitor gaming patterns where required, enforce limits you have set and identify accounts that may benefit from responsible gaming support.
• Customer support: To respond to your queries, resolve disputes and maintain records of communications for quality assurance.
• Legal compliance: To fulfil obligations under applicable laws, respond to lawful requests from authorities and maintain records as required.
• Platform improvement: To analyse usage patterns and improve the platform's performance, game selection, payment flow and mobile experience.
• Marketing communications: If you have opted in, to send you information about promotions, new games, enhanced cricket and PSL odds and other relevant platform updates. You can opt out at any time through your account settings.

We do not sell your personal data to third parties for their own marketing purposes, ever.

4Legal Basis for Processing Your Data

PKR3 processes your personal data on the following legal grounds, depending on the specific purpose:

• Contract performance: Processing that is necessary to operate your account, process payments and deliver the services you signed up for falls under the fulfilment of our contract with you.
• Legal obligation: Certain data processing – particularly identity verification, transaction record-keeping and responding to lawful authority requests – is required by applicable law.
• Legitimate interests: Security monitoring, fraud prevention, platform improvement and responsible gaming monitoring are carried out on the basis of PKR3's legitimate interests in operating a safe and compliant platform.
• Consent: Marketing communications and optional cookie-based tracking are carried out only where you have given clear consent. You may withdraw consent at any time.

5Data Storage and Security Measures

PKR3 takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your information from unauthorised access, accidental loss, alteration or disclosure.

• All data transmitted between your device and PKR3 is encrypted using TLS (Transport Layer Security).
• Account passwords are stored in hashed form – PKR3 staff cannot see your password and will never ask you for it.
• Access to personal data within PKR3 is restricted to staff members who need it to perform their specific role. Access is logged and reviewed regularly.
• Payment data is processed through secure payment gateways. PKR3 does not store full card numbers on its own servers.
• Our systems are monitored continuously for unusual activity, and security reviews are conducted on a regular basis.

While PKR3 maintains strong security practices, no online system can guarantee complete protection against all possible threats. If you suspect your account has been compromised, contact support immediately via live chat and change your password as soon as possible.

6When and With Whom We Share Your Data

PKR3 does not sell, rent or trade your personal data. We may share your data only in the following limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, we share the minimum necessary data with your chosen payment provider (JazzCash, Easypaisa, Raast, bank or card processor) to complete the transaction.
• Identity verification services: If your account requires identity verification, your CNIC or supporting documents may be reviewed by our verification team or a trusted third-party verification partner.
• Fraud and security partners: We may share technical data such as IP addresses and device identifiers with fraud detection services to protect the platform and its players.
• Legal and regulatory authorities: If required by law or in response to a valid legal request from a government authority or law enforcement body, PKR3 may disclose relevant account data. We review all such requests carefully before complying.
• Platform technology providers: Third-party services that help us operate the platform – such as game providers, hosting infrastructure and analytics tools – may process certain data on our behalf under strict data processing agreements.

Any third party that processes data on our behalf is contractually required to handle it only for the agreed purpose, to maintain appropriate security standards and not to use it for their own marketing or purposes beyond the scope of their service to PKR3.

7Cookies and Tracking Technologies

PKR3 uses cookies and similar tracking technologies on the platform. A cookie is a small text file stored on your device when you visit a website. Cookies help us keep you logged in, remember your preferences and understand how the platform is being used so we can keep improving it.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site attacks. These cannot be disabled without affecting platform functionality.
• Preference cookies: These remember settings you have chosen, such as your preferred language or display preferences, so you do not have to reset them every visit.
• Analytics cookies: These help us understand which pages are visited most, how long players spend on different sections and where technical issues occur. This data is aggregated and used purely to improve the platform.
• Marketing cookies: If you have consented, these allow us to show you relevant promotions – for example, cricket betting offers during PSL season or new slot game announcements. You can opt out of marketing cookies through your account settings or your browser settings at any time.

Most browsers allow you to control cookie settings directly. Disabling essential cookies may prevent parts of PKR3 from working correctly. Disabling analytics or marketing cookies will not affect your ability to use the platform.

8Payment Data and Financial Information

Because PKR3 involves real-money transactions in PKR, we handle payment data with an extra level of care. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, we collect only the transaction details necessary to process the payment.

Full payment credentials – such as complete card numbers or full bank account details – are not stored on PKR3 servers. These are processed directly through the relevant payment gateway under their own security and compliance standards. PKR3 stores transaction references and amounts to maintain your account history and support any queries or disputes about payments.

For withdrawals, PKR3 requires that payments are made only to a verified account or wallet in your own name. This is both a security measure and an anti-fraud requirement. We do not send withdrawals to third-party accounts.

If your account is flagged for a financial review – for example, in connection with unusually large transactions or activity that triggers a standard check – your transaction history may be reviewed by our compliance team. This is a normal part of operating a responsible financial platform and is not a penalty or accusation.

9Your Rights Over Your Personal Data

You have meaningful rights over the personal data PKR3 holds about you. Here is a clear summary of what you can ask for and how:

To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will acknowledge your request promptly and respond in full within 30 days. Some requests may require identity verification before we can act on them, to protect your account from unauthorised data requests.

10Data Retention – How Long We Keep Your Information

PKR3 keeps your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Below are the general retention principles we follow:

• Active account data: Retained for as long as your account remains active and for a period thereafter to handle any follow-up queries, disputes or legal requirements.
• Transaction records: Financial transaction records including deposits and withdrawals are retained for a minimum of five years to comply with standard financial record-keeping requirements.
• Identity verification documents: Retained for the duration of the account relationship and for a defined period after account closure, as required by applicable anti-money laundering obligations.
• Support communications: Live chat transcripts and support emails are retained for a reasonable period to support dispute resolution and quality review. They are not kept indefinitely.
• Marketing consent records: Records of your marketing consent or opt-out are retained to ensure we respect your preferences accurately.
• Closed accounts: When you close your account, we begin the process of removing your personal data from active systems. Certain data is retained as described above but is no longer used for any operational purpose.

Where data is no longer required and has passed its retention period, it is securely deleted or anonymised so that it can no longer be linked to you personally.

11Children's Privacy – Strict 18+ Policy

PKR3 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process requires users to confirm their date of birth, and any account found to belong to a person under 18 will be closed immediately and any deposited funds returned.

If you are a parent or guardian and believe that a minor has registered on PKR3 or accessed the platform, please contact us immediately via live chat or email. We will investigate and act promptly. Protecting minors from online gambling is something we take seriously as part of our overall responsible gaming commitment.

Details of our full approach to responsible gaming – including deposit limits, loss limits and self-exclusion – are available on our Responsible Gaming page.

12Updates to This Privacy Policy

PKR3 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services we offer or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top of the page.

For significant changes that materially affect how we handle your personal data, we will notify registered players by email to the address on their account. Minor clarifications and editorial corrections are updated on this page without separate notification.

We encourage you to review this policy periodically, particularly before making any significant account changes such as updating payment methods or requesting a withdrawal of a large amount. Your continued use of PKR3 after a policy update constitutes acceptance of the revised policy. If you do not agree with an update, you should stop using the platform and contact support to close your account.

13How to Contact Us About Privacy

If you have any questions, concerns or requests related to your personal data and how PKR3 handles it, there are two ways to get in touch:

• Live chat: Available 24/7 directly from the PKR3 platform. This is the fastest way to reach us for most account and privacy queries.
• Email: Send your query to [email protected]. For data rights requests, use the subject line "Privacy Request" and include your registered username and a clear description of what you are asking for.

We aim to acknowledge all privacy-related emails within 5 business days and provide a full response within 30 days. For complex requests, we may need to verify your identity before processing the request.